30 Day Returns

If for any reason you are not happy with your order, you can return it within 30 days from purchase date.

To complete your return, we require your online order number & reason for return. Please email this to info@thesolutionau.com and post your return to PO Box 43, Moonee Vale VIC 3055.

Refunds 
Once your return is received, your refund will be processed via the original payment method within 1 - 3 business days.

Sale items 
We do not offer a refund on items purchased on sale (this does not include items purchased with a discount code).

Return shipping 
To return your product, please contact us and we will provide you with the return address.

You will need to cover the return shipping costs and all shipping costs to you are non-refundable. 10% off your total order amount will be deducted from your refund to cover shipping to you & re-stocking fee. The only exemption from this is if your product is faulty which we will require photos of.

If you are shipping an item over $75, you should consider using a traceable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item so please ensure you send it via registered post & require a signature upon delivery.